Contact & Support

This Contact and Support Policy explains how users may request assistance and how support is provided by Evo Meta Systems LLC.

1. Support Channels

Support requests must be submitted through Company-approved channels, including:

Email: evometasystems@gmail.com
Official in-platform support options within SetterOS, if and when available

2. Scope of Support

The Company provides support for account access issues, technical platform issues, billing questions, and general platform usage guidance. The Company does not provide personalized consulting, custom development, or done-for-you services unless specifically agreed in writing.

3. Response Times

The Company aims to respond within 24 to 48 business hours. Response times are not guaranteed and may vary based on volume, business hours, holidays, and request complexity.

4. User Responsibilities

Users requesting support are expected to provide accurate information, follow reasonable support instructions, and maintain professional and respectful communication.

5. Abuse or Misuse of Support

The Company reserves the right to limit or terminate support access in cases involving harassment, abusive behavior, repeated misuse of the platform, or excessive unreasonable support demands.

6. Changes to This Policy

We may update this policy from time to time. Any updated version becomes effective when posted on this page.